shipping policy

ORDER PROCESSING TIMES

Orders typically take 3-5 business days to process before they are shipped -- Holidays and Weekends are excluded. Please keep this in mind before placing your order. There is a chance that the processing time will be longer than 3-5 business days due to Covid-19.

SHIPPING

ALL DOMESTIC ORDERS ARE SHIPPED VIA USPS. Orders typically take 3-7 business days to arrive - Inclement weather, distance from sender, or a variety of other unforeseen circumstances may extend this timeframe. Once you have your tracking number, please contact USPS with any issues with delivery times.

If you suspect your item has been misdelivered or lost -- PLEASE put in a claim with USPS BEFORE sending an email to info@kokoandjean.com. We cannot assist with lost or delayed packages without a claim number. 

INTERNATIONAL SHIPPING 

• International packages arrive within 2-3 weeks
• In some cases, it takes up to 30 days for international delivery.

WE ARE A SMALL BUSINESS AND WE ARE WORKING ON FASTER SHIPPING TIMES. THANK YOU FOR YOUR PATIENCE!